- . distinguishes the distinctive characteristics of service operations. Service Management: Operations, Strategy. Operations, Strategy, Information Technology.
- Product Details Service Management: Operations, Strategy, Information Technology by James A. Fitzsimmons (Author), Mona J. Fitzsimmons (Author), Sanjeev.
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- Service Management: Operations, Strategy, Information Technology, 8/e. James A. Fitzsimmons, University of Texas at Austin Mona J. Fitzsimmons Sanjeev.
Service Management: Operations, Strategy, Information Technology - James Fitzsimmons, Mona Fitzsimmons. The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
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Service Management: Operations, Strategy, Information Technology [James A. Fitzsimmons] on Amazon.com. *FREE* shipping on qualifying offers. Title: Service Management Operations Strategy Information Technology Fitzsimmons Keywords: Service Management Operations Strategy Information Technology Fitzsimmons.
I Service Management Operations, Strategy, Information Technology Eighth Edition james A. Fitzsimmons Seay Professor of Business Emeritus University of Texas at Austin.